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What kills car sales for a model that was desired?
  • Paint/trim issues
  • Some simple function that doesn't work
  • Smells

Smell is the most difficult one to recover a sale from

 

Odor and concerns of bacteria and germs are 2 of the biggest barriers to selling used cars.

 

MiST is a 15 minute service that costs under $15 per vehicle that sanitizes the full interior and vents and of the car and treats odors

 

Package comes with window clings and a vent card that highlights that the car has been certified for a healthier interior

 

MiST Certified Healthy Interior Program has been proven to result in cars staying on the lot for a shorter period of time, higher average selling prices and higher customer satisfaction and positive word of mouth

 
 

 

Case Study: City Automotive Sales

(with MiST) we sold 16 out of 24 cars in just 4 days.  Four of the customers brought their spouse’s car back to have MiST.  We’re really happy with the customer’s reaction to the Healthy Interior (program).  It adds to the customer’s buying experience.  We are going to run it on all our cars.” Earl Grant, Owner

 

Case Study: Dodge Dealership

 

MiST Healthy Interior Program in place for 5 months

Performed on every used car on lot.

Cost to Dealership  $13.50

Cost to Used Car Dept  $29.95

Cost Added to the vehicle price  $99.95

 

The used car department has seen an increase in car turn-over, higher customer satisfaction and are seeing a retention in the service aisle with MiST.

 

“Every car on our lot is MiSTed. Our salespeople have found MiST Healthy Interior to be a great closing tool for buyers on the fence.  Customers really like the attention to detail and it gives us a leg up on the competition.” Used Car Manager

 

 

Case Study: Urban Mercedes-Benz Dealership

 

“We treated our used cars and our courtesy cars. Our

salespeople appreciate the value-add and are getting a good

response from customers that see the window clings and

vent tags. Customers on the whole are very impressed how

clean the car smells and the fact that Mercedes goes to that

extent with their pre-owned vehicles.

 

We have also had great response from customers who drive

the courtesty cars, they notice the vent tag, love how fresh

the car smells, feel good that it has been sanitized and ask

for the MiST service to be completed on their own vehicles

 

- we sold 6 MiST™ services in just 5 days from the courtesy

car drivers alone.

One thing we did notice is that when we run the service on

a Smart Car, we need to air out the vehicle prior to returning

it to the customer. Other than that, we are very happy with

MiST™ in both our service and pre-owned areas - Our

customers love the service.”

 

Service Manager